Refund & Cancellation Policy

Last updated: 26 October 2026

Subscriptions and renewal

NGOOrbit offers Free and paid subscription plans for access to software features. The selected price, billing interval, taxes (if applicable) and payment terms are presented in the billing interface before purchase. Paid plans may renew automatically under the subscription authorization selected at checkout.

Canceling a subscription

An authorized workspace owner can request cancellation through the subscription controls in Plans & Billing. Cancellation ordinarily stops future renewals; access to paid features may continue through the already-paid period, subject to the applicable billing state and plan terms. Canceling does not automatically reverse a successful past charge.

Refund requests

If you believe you were charged twice, charged incorrectly, or paid for a subscription that was not activated, email ngoorbit@ppdesigntech.com with the registered account email, payment reference, charge date, amount and a description of the problem. Do not provide passwords or complete payment card numbers.

Requests are assessed against the transaction record, service availability, the terms presented at purchase and applicable consumer law. A refund is not automatically due simply because a user no longer needs a subscription after activation. Any applicable statutory refund rights remain unaffected.

Processing and timelines

We aim to acknowledge billing complaints within two business days and communicate the outcome after reviewing the relevant transaction details. When a refund is approved, we aim to initiate it within five to seven business days; the time for the amount to appear in the original payment method depends on the bank and payment provider. These timelines are proposed operating targets and must be confirmed before accepting live subscription payments.

Service cancellation and data

Downgrading or canceling may restrict access to paid-only features. It should not itself delete the organization's existing records. Retention and deletion arrangements are described in our Privacy Policy.

Questions

For refund and cancellation support contact ngoorbit@ppdesigntech.com.

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